Your returns, resold. Your prices, untouched.
We collect your returns and surplus stock, inspect and grade them, and resell them on our own sales channel, outside your regular sales channels and price lists.
Our focus is mattresses, plus beds, box springs and furniture of well-known brands. Pickup is free for you, every product is resold under the original brand, and you receive a share of the proceeds from each one sold.
We look at your returns and surplus stock and estimate what they could recover.
What we do
How we take the load off your team.
Free pickup from your customer
We collect the returned product from your customer's home at no cost to you.
We handle communication with your customers
We coordinate the pickup and handle all communication around the return. A person on our team is there for your customers whenever they need one.
Inspected, graded, under the original brand
Every product is inspected and graded by condition, and cleaned or re-covered where needed. It is sold under the original brand, with a transparent description of its condition.
Our warranty, not yours
We sell each product in our own name, so the buyer's warranty is with us, not with you. The details are set out in our contract before we start.
Revenue share
You receive a share of the proceeds from every product we sell, with a monthly statement of what was sold.
Why now
Reuse returns instead of disposing of them.
Since October 2020, §23 of the German Circular Economy Act (Kreislaufwirtschaftsgesetz, KrWG) sets out a duty of care for distributed products, explicitly including take-back and returns. Its aim is to keep products usable and to avoid waste. A separate resale channel lets you document that suitable returns are reused, and use the sales data in your sustainability or ESG reporting. A monthly statement adds transparency.
The detailed obligations are set by ordinance under §§24 and 25 KrWG; so far none applies specifically to mattresses. This is general information, not legal advice.
How it works
You report the return. We take care of the rest.
- You
Tell us about a return
One line in a shared sheet, or one API call.
- We
Contact your customer and collect
We arrange the pickup and handle all communication, personally when needed.
- We
Inspect and grade
Every product is inspected, graded by condition and prepared for resale.
- We
Resell on our own channel
Under the original brand, with our warranty, outside your own sales channels and price lists.
- You
Receive your share
A share of the proceeds from every product sold, with a monthly sales statement.
Returns partnership
We take over your trial returns and customer returns: pickup, grading and resale, with a revenue share.
Buying B-stock and overstock
We buy B-stock (B-Ware), open-box, end-of-line and overstock lots of well-known brands. Mattresses first; beds, box springs, furniture and rugs as well.
Hygiene
Hygiene first.
A returned mattress is only resold once we know exactly what condition it is in.
Every product carefully inspected and documented
Each product gets its own ID, an inspection with photos and a condition grade on intake, including any stains. The record is linked to that item and stays with it until it is sold.
Cleaned or re-covered where needed
Where a product needs it, it is cleaned or its cover is replaced, and then graded again.
Transparent condition description before purchase
The buyer sees the product's condition grade and any cosmetic marks before buying.
Products that do not meet our quality criteria
We send them for recycling.
Results
Since 2023, in numbers
Cumulative figures from our own records. Each product counted once.
returns collected from brands' customers
Units picked up from end customers' homes on behalf of a brand and taken back for resale.
returns and surplus units resold to new owners
Individually tracked units, customer returns and surplus stock, sold to consumers.
of all collected returns already resold
Share of every return we have collected that has since been sold to a new owner. Recent pickups still in stock count as unsold.
Cumulative figures from our own records; each product counted once.
Your brand
A separate sales channel protects your regular business.
Kept apart from your own channels
Open-box products are sold outside your own sales channels and price lists, apart from your new-product business.
Premium presentation
Inspected products, a transparent condition description and resale under the original brand. Brands that stay off discount marketplaces work with us.
Little effort for your team
Intake, customer contact, pickup planning and grading run on software we built and operate ourselves.
About us
Simple Connect
Simple Connect is a retail-tech and e-commerce company specialised in mattresses of well-known brands: open-box, returned and surplus stock, plus beds and furniture.
We work with established mattress brands and run the whole process ourselves, from pickup and condition inspection through warehousing and sales in our own online store to delivery, on software we built ourselves.
FAQ
Questions brands ask us
What does the revenue share look like?
Your share of the proceeds is agreed individually. Pickup costs you nothing. Each month you get a transparent statement of the products sold and the proceeds from them.
How do you protect our brand and pricing?
We sell the inspected and graded products on our own sales channel, outside your regular sales channels. The specific terms, such as which models we take, how your brand is shown and the pricing rules, are agreed with you.
Who is liable to the buyer?
We sell each product in our own name, so the buyer's warranty is with us, not with you. The responsibilities in the sales process are set out in our contract before we start working together.
What happens to our customers' data?
We use it only to arrange the pickup and to talk to your customer about it. With each partner in Germany we sign a data processing agreement (Art. 28 GDPR).
Who collects in Germany?
Local logistics partners, coordinated through our software and our customer service. We agree the set-up with each partner.
What could your returns and surplus stock recover?
In a 20-minute call we discuss your return volumes and surplus stock and estimate the potential proceeds through a separate sales channel.
No preparation needed: a rough monthly return volume is enough.
Contact